CUSTOMER
SERVICE POLICY
Accepted Payment:
We accept Visa, Mastercard, American Express
and Discover via PayPal. The newly improved
PayPal system does not require users to
sign up for a PayPal account to make a
purchase. Simply shop as you would with
any online retailer, with the added security
of PayPal’s credible industry reputation.
PayPal protects your credit card information
with industry-leading security and fraud
prevention systems.
Sales Tax Rate:
For orders shipped to a New Jersey address
we are required to charge your local tax
rate.
| Cost and method of Shipping for DOMESTIC
shipment: |
Cost and method of Shipping for INTERNATIONAL
shipment: |
| PRIORITY MAIL (1-3 Days)
= $6.95 |
EUROPE - GLOBAL PRIORITY MAIL (3-7
Days) = $15.95
CANADA – GLOBAL
PRIORITY MAIL (3-6 Days) = $12.95 |
| Shipping charges on all jewelry items
is $6.95 for the first item and FREE for each additional item up to 10 items
within the same order. |
Shipping charges on all jewelry items
is as shown above for the first item
and FREE for each additional item up
to 10 items within the same order. |
Additional services
are available up to 4 items:
USA- Next
Day = $30.00
EUROPE - Express Mail 3-5 Days=
$30.00
CANADA- Express Mail = $25.00
ORDER STATUS:
(To view
your previous orders, please go to My
Account link)
We pride ourselves
on getting your order to you carefully
packaged and in a timely fashion. Your
purchases will be shipped out within 3
business days and you'll be receiving an
email for shipping confirmation and a tracking
number to track your package.
CONTACT US:
We are happy to answer any questions
you may have concerning your shopping experience
wit Sparkle Gallery. To reach us, please
email us at info@sparklegallery.com. We
will email you back as soon as possible.
Sparkle Gallery
PO Box 345
Somerville NJ 08876 USA
email: info@sparklegallery.com
RETURNS:
If you are not fully satisfied with your
purchase simply return the item(s) in original
condition within 14 days of the date shipped
by Sparkle Gallery to receive a refund
or an exchange. Shipping fees are non-refundable.
Step 1: Email our customer service department
at returns@sparklegallery.com to obtain
a return authorization number (no exchange
or refund will be obtained without a return
authorization number).
Step 2: Package the return in a sturdy
box or padded envelope.
If we do not receive your return package as described above we reserve the
right to refuse your return. Sparkle Gallery cannot be responsible for return
items damaged or lost in the mail. To avoid this, please insure return packages
for the retail value of the jewelry.
Step 3: Mail the return package (along
with Return Authorization Number) to:
Sparkle Gallery
PO Box 345
Somerville NJ 08876 USA
Step 4: You
will receive an email notification upon
the receipt of the return. The refund /
exchange will be granted within 3 business
days.
|
